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Terms & Conditions
Effective Date: 01/08/2025
Welcome to RMX Trading Limited. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or making any purchases.
1. Acceptance of Terms
By visiting our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.
If you do not agree to these terms, please do not use our services.
2. Eligibility & Age Restrictions
You must be at least 18 years old to purchase alcohol or age-restricted products from our store, in compliance with New Zealand law and other applicable local laws.
By making a purchase, you confirm that you are of legal age and may be required to provide proof of age at checkout or delivery.
3. Services Provided
RMX Trading Limited makes products, information, and services available through our website. These services may be updated, modified, or discontinued at any time without notice.
We reserve the right to:
4. Orders, Payments, and Transactions
5. Customer Responsibilities
When using our website, you agree to:
Failure to comply may result in account suspension or termination.
6. Intellectual Property & Copyright
All content on this website, including logos, text, images, graphics, and product descriptions, are the property of RMX Trading Limited and are protected under copyright and intellectual property laws.
You may not:
7. Limitation of Liability
While we strive to provide accurate and up-to-date information, RMX Trading Limited is not responsible for:
Our liability is limited to the maximum extent permitted by law.
8. Account Suspension or Termination
RMX Trading Limited reserves the right to suspend or permanently disable user accounts that violate these Terms and Conditions, engage in fraudulent activity, or otherwise harm our company, customers, or reputation.
9. Changes to Terms & Conditions
RMX Trading Limited may update these Terms and Conditions at any time. Updates will take effect once posted on our website. Continued use of our services indicates acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of New Zealand, and you agree to submit to the exclusive jurisdiction of the New Zealand courts.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at: hello@rmx.co.nz
At RMX, we do our utmost to ensure your order arrives in pristine condition. However, if there are any problems with your order, please contact us as soon as possible so we can assist you.
Changes of Mind
Due to the nature of our food products, we cannot offer exchanges or refunds for items purchased due to a change of mind, as returned food cannot be resold.
Damaged, Incorrect, or Unsatisfactory Items
If you receive an incorrect product, damaged items, or are otherwise unhappy with the quality of your order:
Refunds will be credited to your original payment method within 7 days of approval.
Important: For damaged deliveries, please:
Cancellations & Order Changes
Once an order is confirmed, it cannot be cancelled, but if changes are needed we will do our best to accommodate them.
Exchanges
We only replace items that are defective or damaged, as outlined above.
Late or Missing Refunds
If you haven’t received your refund:
Out of Stock Items
Occasionally, a product may be oversold. In this case:
Best Before Dates
Shipping Returns for Non-Food Items
Non-food items can be returned to:
RMX TRADING LIMITED
20/36 Petersway Silverdale
Silverdale 0932
New Zealand
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